Industry compiler Consumer Reports has finished a new study conducted between some 60,000 users of wireless carriers throughout the United States. The results show that none of the big four networks excel at the top of the class, but three of them are doing decidedly better than one. It seems that consumers crave the simple things in terms of what they get such as good customer care, and of course to feel like they are getting a deal.
Sprint has been plagued by problems for years and consumer relations are not good for the nation’s third largest carrier. The report shows that the Now Network is still struggling to give customers what they want, but it also shows that Sprint my actually be suffering from old misconceptions. The carrier was voted the worst carrier in the US of A. However, it is interesting that Ting, a small carrier was voted the best carrier in the country, an oddity because Ting is actually a Sprint MVNO and uses Sprint’s network.
Ting scored satisfaction ratings in the 90s and is noted by consumers for both its service reliability and value for money. Of course, the question worth asking is, how can Ting get the highest rating for data service and Sprint (the network runner Ting uses) gets the worst score? Even Sprint is not winning any awards for its lacklustre customer care, in terms of the product the company must be suffering from previous missteps. In other words, the consumer is weary of Sprint for how it was then, not necessarily how it is now.
The other of the big four carriers (Verizon, AT&T, and T-Mobile) all scored similarly and tread a middle ground in terms of overall satisfaction. Verizon scored well for its text, voice, and web services, while 4G services were also commended. AT&T topped the scores for 4G reliability, while T-Mobile managed to lead the way in terms of value and solving customer problems.
Consumer Cellular and Republic Wireless also came out of the survey well as the second and third highest rated carriers. Republic Wireless also runs on Sprint's network.